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    Describe a Problem You Had While Shopping Online or in a Store

    Describe a Problem You Had While Shopping Online or in a Store Apart from this, during the wedding- ACADEMIC SPEAKING - IELTS Fever

    Describe a Problem You Had While Shopping Online or in a Store

    Leave a Comment / ACADEMIC SPEAKING, GENERAL SPEAKING / By manpreet Singh / 20/09/2022 / 4 minutes of reading

    Describe a problem you had while shopping online or in a storeYou should sayWhen it happenedWhat you boughtWhat problem you hadAnd explain how you felt about the experience

    Sample answer  Describe a Problem You Had While Shopping Online or in a Store

    Well, I have always been interested in shopping with friends and family because it is an excellent way to spend my leisure time. Sometimes I prefer to go shopping with friends outside, and sometimes I like to do online shopping. Most of the time, I had an excellent shopping experience, but here I would like to share a situation when I went shopping and had a terrible experience.

    A couple of years ago, it was wedding season, and every famous brand or shopkeeper gave special offers and discounts to lure customers. I also wanted to buy an elegant lehenga and matching accessories for my brother’s wedding.

    Therefore I went to Ludhiana city, which is quite eminent for wedding collections and searched for my clothes, footwear and other accessories. I bought a lehenga from Sabyasachi, jewellery and matching footwear.

    I was elated to get it at a reasonable price. I was over the moon because that brand was giving up to 70% off. So I bought one more indo- Western dress for my sister.

    Although the Product quality is outstanding and I got it with a great offer, I faced many problems during my entire shopping.

    First and foremost, the quality of service was inferior because I had to wait for a longer time to find other colour options. It is because there were fewer workers, so they didn’t respond quickly to the customers.

    Apart from this, during the wedding season, the whole market was so crowded that it created many issues. For instance, the trial room was overcrowded; it took an hour to get into the trial room to try on any dress, which irritated me. Moreover, I had to wait longer to pay my bill because there was a long queue of people standing and waiting for their bill to get cleared.

    Last and the biggest problem I faced was a traffic jam. Many Shoppers were on the road, and someone parked their vehicle wrongly, which created more traffic and worsened the whole situation.

    If I am talking about my overall experience, I was happy to get whatever I wanted at a great price, but I was totally irritated during the shopping experience. I felt terrible because of traffic, low-quality service, and waiting for trial and billing. In fact, I have made up my mind now that I will never go offline shopping, especially during the festival season.

    Follow UPS Describe a Problem You Had While Shopping Online or in a Store

    Question 1:-What kind of customer service do you think is good?

    Answer – According to my perspective, customer satisfaction is the primary factor that makes shopping interesting. So both before Sales Service and After Sales Service should be considered to satisfy their shopper. For this, companies should ensure that their quality of service should be prompt, and they should interact with customers with a happy face. To add to IT, companies should also provide after Sales Services because it will help to build substantial goodwill.

    Question 2:-What is the difference between shopping online and in-store?

    Answer – Well, there are huge differences between online and offline shopping. Firstly, internet shopping gives us a chance to get everything with just one click and saves a lot of time and money. In fact, sometimes we get huge discounts on popular brands. On the other hand, in retail shopping, we can see or touch the material and judge how it is, which is impossible online. So, either online or offline, both have their benefits, but in my view, online shopping is a great option.

    Question3:- What problem do customers often have while shopping?

    Answer – Customers face various challenges during shopping time .Sometimes they cannot find the product they really need. For instance, there are no more colour options, size problems and goods quality problems.to add to it, sometimes they might have to deal with crowded areas or low-quality services.

    Question 4:- What do you think customers should do when there are problems with the product bought online?

    Answer – Companies provide many options for customers if they have any problem with the product. First, customers can directly connect with the customer care team or return the defective product. Another thing is they can simply write an email to the company and complain about the product. Lastly, they can also claim a return policy or refund if they get any wrong or defective items.Also, Follow Us On IELTSFever Twitter For Latest Updates

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    स्रोत : ieltsfever.org

    15 Common Online Shopping Problems Causing Revenue Loss for Your Business (+ How To Fix or Avoid Them)

    There are hundreds of articles, research papers, and reports out there where you can find up-to-date statistics on eCommerce sites. But this isn’t one of

    15 Common Online Shopping Problems Causing Revenue Loss for Your Business (+ How To Fix or Avoid Them)

    There can be a million reasons why people don’t buy from a website, but statistically speaking, you only need to identify and fix a few of those reasons to get back most of the revenue you’re currently missing out on.

    In this article, we are going to show you the most common mistakes, like

    Not personalizing your site properly

    Confusing product benefits with product features

    Not trusting your own product

    Hiding your real prices

    Let us start!

    If you take all of the steps we recommend, you will likely be able to cut your abandonment rates down to a fraction of what you’re currently experiencing.

    The most important online shopping and eCommerce statistics for online retailers

    Why Online Shoppers Don’t Buy From a Website: The 15 Most Common Online Shopping Problems

    1. Unprofessional, Dated Design

    2. Having a Poor On-site Search Engine

    No data-based product suggestions

    Search Autocomplete is not typo tolerant

    Autocomplete is too slow

    No category suggestions, photos or prices during sales events

    Wrong handling of singular/plural words

    Not handling zero results pages as opportunities

    3. Bad User Experience

    4. The Lack of Personalization

    5. Missing or Unclear Product Information

    6. Bad / No persuasive sales copy

    7. Missing or fake product reviews

    8. Too Complex Check-out process

    Payment failures (and uncertainty)

    10. Lack of Security and Privacy Leaks

    12. Additional charges

    13. Poor Tracking, Logistics and Long Delivery

    14. Not having a flexible return policy

    15. Lack of Support and No Live Chat opportunity

    Conclusions: Make it Easy to Shop Online

    The most important online shopping and eCommerce statistics for online retailers

    There are hundreds of articles, research papers, and reports out there where you can find up-to-date statistics on eCommerce sites. But this isn’t one of them, so here we will only be focusing on a few universal, key stats that will help put the most common online shopping problems into context.

    For starters, Forrester Research tells us that around 50%of potential sales are lost simply because visitors are unable to find what they are looking for on eCommerce sites. Also, at least 45% of US customers will abandon a purchase if they have a question about the product or the shopping process and aren’t able to easily find the answer.

    What these numbers tell us is that it’s essential for online shoppers to find everything quickly and easily in order to enable them to make a purchase, and increase your sales and revenue.

    We also know that, according to Business2Community, around 86% of online shoppers are willing to pay more for a smoother, better shopping experience, and 49% of them are likely to impulse buy when they receive one.

    There are a lot of very simple ways to provide this, many of which we will be talking about in this article.

    Let’s start by keeping these in mind – and the fact that a good user and customer, experience is probably the most important thing for online merchants.

    Let’s see how most people fail.

    Why Online Shoppers Don’t Buy From a Website: The 15 Most Common Online Shopping Problems

    1. Unprofessional, Dated Design

    Visuals always provide the first, and often most important impression, either when we see a person for the first time, or visit a website. A negative impression can often deter your customers from making a purchase, even if your store is completely legitimate otherwise.

    And you don’t have much time to convince your potential customers: first visual impressions are formed in 0.05-0.1 seconds.

    An online store with an appearance that is obviously unprofessional is not inviting to customers. If your design is clearly dated, falls apart, images are missing, buttons are nowhere to be found – customers will be reluctant to engage with your site.

    Apart from negatively affecting user and customer experience, this kind of appearance also sends a message. It signals that you either can’t update or repair your site, which implies your business is struggling. This has its own implications for the customer, but the other option is way worse: you may just not care. And no one will be eager to buy from a business that doesn’t bother to appear trustworthy.

    A clean, well-designed site rewards the customer with a sleek experience.

    One of the most important places where a good design can make or break a sale is your results page, so make sure to check out the best practices in our Search Results Page Design guide!

    The solution: pay attention to keeping your design up-to-date, user-friendly and easy to handle.

    2. Having a Poor On-site Search Engine

    This is probably one of the most overlooked features in the eCommerce customer experience. This is why we should break it down a little.

    How can site search experience be ruined?

    No data-based product suggestions

    स्रोत : www.prefixbox.com

    Describe a problem you had while shopping online or in a store IELTSCUECARDS

    cue cards SEPTEMBER TO DECEMBER 2022 ONLINE EDUCATION,SPEAKING PREPARATION IELTS CUE CARDS AND LATEST IELTS SPEAKING TOPICS & TIPS,IELTS.

    Describe a problem you had while shopping online or in a store IELTSCUECARDS-VINODSHARMAIELTS

    September 18, 2022

    Describe a problem you had while shopping online or in a store

    Introduction.

    Shopping is something that I love. It really is a street buster for me . I love to go shopping with my friends and I enjoy it so much. Sometimes in the festive season it becomes hard to get what you want when the sale is going on. Online shopping is the best when it comes to saving time.

    Main Answer.

    Here I am going to talk about last Diwali when I went shopping and I faced some problem.

    - When it happened

    It was Diwali season and every where there was sale and offers every shop was crowded with shoppers and I wanted to buy myself a some clothes and good sneakers.

    - What you bought

    I was searching for clothes and I bought a pair of jeans and some t-shirts as there was a good offer on it. The brand was offering more than fifty percent discount so I bought more clothes and some accessories for myself. I also bought a wonderful pair of sneakers for myself.

    - What problem you had

    I faced many problems during my entire shopping experience. First of all it was so crowded that I did not have a good time to select and find more options for me. When it came to take a trial of my clothes it took half an hour to get into the trial room. I got really irritated here. I had to wait for an hour to pay my bill so there was a long queue of people who were standing and waiting for their billing to get done. The last and final problem I faced was getting my car out of the parking lot as someone parked very close to my vehicle.

    - And explain how you felt about the experience.

    I really got good clothes at a great price but I was totally irritated during the shopping experience. Waiting for trials, and billing made my shopping experience terrible. I have decided now I will never go shopping when there is a festive season and I see this much crowd of people.

    MODEL ANSWER 2Describe a problem you had while shopping online or in a store.

    Introduction.

    Technology has made shopping really so comfortable and time saver with use of online shopping portals and home delivery. One can get anything at their doorstep. Sometimes these things don't work and create a problem which can be totally annoying. Online shopping has some darker sides like fake products delivered and bad customer experience.

    - When it happened.- What you bought.

    I ordered a pair of clothes on the occasion of my cousin's marriage , and I did not have time to go to the market so I did online shopping. I selected two jeans and five shirts. All clothes were from a popular brand so I did not have to worry about the material.

    - What problem you had.

    I was expecting my order to be delivered before a couple of days so I can wear them on different days of rituals. And I did not receive any delivery till the day of marriage and I was totally disappointed. I even contacted customer service and they replied that your order is shipped. The shipping company also did not reply on time. They delivered me my order late when all the rituals were over and the clothes were totally useless for me.

    - And explain how you felt about the experience.

    I really was totally dissatisfied and disappointed with the shopping experience. I really will never depend on these shopping sites when it comes to delivery. It was an exhausting experience.

    Follow Up Questions1. What kind of customer service do you think is good?

    A customer service which really makes the experience of the customer very smooth in shopping is an excellent service basically there is after sales service and before sales service and when the customer is in the shop or in the mall they should make each and everything so comfortable to the customer that they don't feel any trouble shopping and there should be no long queue for paying the bill and good parking for the customers this kind of customer service is appreciated by buyers.

    2 What are the differences between shopping online and in-store?

    There is a huge difference between shopping online and shopping in store the experience is totally different in store you you get to touch the material and fill the material sometimes you can try the materials also and you can really make a deal face to face while on shopping you don't need to waste time and you can simply by the same product sitting at your home but there is one difference that you cannot touch and feel the item you are going to buy another benefit of online shopping is you get more options from all over the world on one single website so that is the difference between shopping in store and online.

    3 What problems do customers often have while shopping?

    Customers face a series of problem while they are shopping especially on festival days the places are very much crowded as new marketing techniques are really attracting customers in huge numbers this really creates a crowd and makes the shopping experience very irritating another thing is today parking is a big problem so this is really creating a care when a customer comes to buy a thing there are certain payment applications with sometime don't work that also create a problem and long use to pay bills is the biggest issue that today's customers are facing

    स्रोत : www.vinodsharmaielts.com

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