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    well-written solution descriptions help your audience understand a particular product or process and empower them to use it without any difficulty.


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    Customer Problem Statement Template & Examples

    Use Miro’s free customer problem statement template to fully understand how your business can offer its consumers the best product or service.

    Customer Problem Statement Template

    Create a problem statement to understand your customer's point of view. The Customer Problem Statement template helps you focus on what matters to create experiences people will love.

    About the Customer Problem Statement Template

    The customer problem statement template helps you focus on what matters. You can figure out how your product or service meets your customers’ needs, allowing you to create experiences people will love.

    What is a Customer Problem Statement Template?

    The customer problem statement template gives you the guidelines to create a problem statement. As part of the Design Thinking methodology, the problem statement is essential to put yourself in your customer’s shoes and gain empathy when building services or products, besides tackling the real issues behind your customers’ needs.

    What is a customer problem statement?

    A customer problem statement outlines problems that your customers face. It helps you figure out how your product or service will solve this problem for them.

    The statement helps you understand the experience you want to offer your customers. It can also help you understand a new audience when creating a new product or service.

    A well-articulated customer problem statement allows you and your team to find the ideal solution for the challenges your customers face. Throughout the process, you’ll also be able to empathize with your customers, which helps you better understand how they perceive your product or service.

    It’s important to validate your customer's problems by running user research. This template is a way of crafting your problem statement, not analyzing your customer profile or needs.

    How do you create a customer problem statement?

    A strong customer problem statement should provide a detailed description of your customer’s current situation. Consider how they feel, the financial and emotional impact of their current situation, and any other important details about their thoughts or feelings.

    Creating a customer problem statement is easy with Miro. Using our collaborative online whiteboard, you can create an online problem statement that’s easy to follow and shareable with your team. All you have to do is sign up for free, select this template, and follow these steps to fill in your template.

    There are five quadrants in the template with different propositions. Answer each of them to create your problem statement:

    1. I am...

    Who is this person? Are they a young working professional? Are they retired? Are they a CEO? Anything that identifies your customer and what problems they might face.

    2. I’m trying to...

    This is where you place your customer’s action. Do they have a financial target they want to reach? Are they trying to live a healthier lifestyle? You need to know what they want to achieve so you can figure out how your product or service will help them reach this goal.

    3. But...

    Now you need to think about what’s stopping your customers from achieving their goals. Do they have a restricted budget? Are they struggling to prioritize their spending? Whatever it is, figure it out so you can better understand their challenges.

    4. Because...

    This is the root cause of their problem. If they’re struggling to prioritize their spending, what’s the reason behind it? Find out the cause of the impediment to better understand how they’re feeling.

    5. Which makes me feel...

    As a result of all the previous points, your customer feels a certain way. This is where you can fully address how your product or service will solve this problem for them. Will you offer your product at a discounted price? Or provide additional services? You’ll be able to figure out the best course of action with this statement.

    Why use the customer problem statement?

    Let’s look at some of the reasons why using a customer problem statement is beneficial.

    Provide clarity. To find a solution, you need to identify the problem. Creating a concise problem statement gives you the clarity you need to figure out what the problem is and how you can address it.Better understand your customers. When you use the customer problem statement template, you’re thinking about your customer’s thoughts and feelings. You’ll increase your likelihood of creating something valuable for them because you understand them better.Improve your product or service. The customer problem statement allows you to identify the best areas of improvement with your product or service. You’ll know what your customers are experiencing, what challenges they’re facing, and how you can find a common solution to improve your product or service.Enlighten your team. A problem statement shows team members why you’re offering a particular product or service. They can see firsthand what challenges your customers are facing and how your product solves those challenges. Problem statements will also help you keep your team on track to reach a common goal and align their efforts.

    When to use the customer problem statement

    There are various situations where using a customer problem statement is helpful. Let’s outline a few examples to demonstrate:

    When you’re aware of a problem. If you know that your customers have a problem, you can use the statement to better understand it. As a result, you can tweak your product or service to address this problem and provide customers with a better experience.

    स्रोत : miro.com

    Technical Description: What is it & How to Write it? (Steps Included)

    A technical description is the building block of technical documentation as it forms the core of the entire documentation. Technical descriptions are often used as part of a larger document (for example, a project proposal), but can be written as a standalone document as well.


    Technical Description: What is it & How to Write it? (Steps Included)

    Editorial Team, 2 years ago

    Are you someone who frowns whenever someone mentions the word “technical”?

    Don’t worry, you are not the only one!

    As soon as we hear the word technical, our mind immediately starts thinking of complex steps and procedures, complicated software code, command-line programs, and more.

    However, that’s not the case.

    Documents like technical descriptions are formulated essentially for those who have limited or no technical know-how. For people who want to understand the ins and outs of a process or for those who simply want to use a product – technical descriptions act as a guide to get them up to speed and help them troubleshoot on their own.

    But let’s not get ahead of ourselves just yet.

    Let us first understand what we mean by technical descriptions, why writing such documents are important, and in the end, discuss an awesome documentation tool that will make writing these tedious documents, tolerable! Read on…

    What are Technical Descriptions?

    A technical description is a document created for the end-user to understand how a product, process, or concept works. A technical description typically includes the names of the product or process, gives a brief overview regarding its functions, and dives deep into its size, frames, and other components. A technical description describes a process in terms of its purpose, design, parts, and other key details.

    A technical description is the building block of technical documentation as it forms the core of the entire documentation. Technical descriptions are often used as part of a larger document (for example, a project proposal), but can be written as a standalone document as well.

    A technical description typically includes the names of the product or process, gives a brief overview regarding its functions, and dives deep into its size, frames, and other components.

    A technical description can be as short as a few lines or as long as many pages, describing the ins and outs of a process or product in great detail. A mixture of both text and images is used in such documents to help the reader fully understand the concept. Modern-day technical descriptions even contain videos and other rich media to make the explanation as simple and straightforward as possible.

    Types of Technical Descriptions 

    Technical descriptions are broadly categorized into 2 categories: Product Description and Process Description

    1. Product Description

    A product description illustrates what the product is like, going into details about its features. A product can be anything- from a computer software program to a blow-dryer.

    Product descriptions are written for the people who want to use your product and get up to speed with it as quickly as possible. These descriptions can also include FAQs (frequently asked questions) regarding the product to help solve customer queries.

    2. Process Description

    A process description describes how a process works or an event is produced. These descriptions are written for people who want to learn the underlying mechanism of how something works. From photosynthesis to carbon emissions, process descriptions can be written for anything that needs explanation.

    Read more: Technical Manual: What, Types & How to Create One?

    What is the Benefit Of Writing Technical Descriptions? 

    Well-written technical descriptions help your audience understand a particular product or process and empower them to use it without any difficulty.

    No matter if your audience is your own employees, your target customer, external partners or clients, or someone else, the advantages of creating a technical description remain the same.

    One thing to note is that these descriptions should be easy to read, comprehend, and most importantly, helpful. If the reader doesn’t understand your product or process after reading your technical description, the document failed to do its job.

    Therefore, it’s important to write these descriptions in a simple, clear, and concise manner, getting rid of any jargon or buzzwords.

    How to Write Technical Descriptions? (Step by Step)

    Now that you know the importance of creating technical descriptions for both your employees and consumers, it’s time to get into the details of actually writing a technical description.

    While most technical descriptions can be dull to read, making them engaging, interactive, and enjoyable can make a good impression on your readers. Follow these simple steps to create an astounding technical description:

    Step 1. Define your audience

    The first and most critical step to writing a technical description is to define your audience. The more you know about the end-user of your technical description, the better you will be able to explain and predict their challenges. In turn, you will be able to write a technical description that is effective and in-line with what the reader presumes.

    स्रोत : blog.bit.ai

    12 Approaches To Problem

    Learn about 12 different approaches to problem-solving and how you can implement them to find more productive solutions at work.

    12 Approaches To Problem-Solving for Every Situation

    By Indeed Editorial Team

    Updated July 8, 2022

    Published February 22, 2021

    The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

    Image description

    People encounter problems every day, whether they do so at work or in their daily, personal lives. Given this, once you're equipped with the right problem-solving approaches, problems transform from stressful setbacks into opportunities to learn and improve. That's why becoming practiced in several problem-solving approaches is essential, no matter what position you hold or what industry you work in.

    In this article, we discuss problem-solving approaches and why they’re important, plus we examine 12 different problem-solving approaches you can use at work or at home.

    Are you looking for a job now?

    What is a problem-solving approach?

    A problem-solving approach is a technique people use to better understand the problems they face and to develop optimal solutions. They empower people to devise more innovative solutions by helping them overcome old or binary ways of thinking.

    Related: How To Create Your Own Problem-Solving Process

    Why is having approaches to problem-solving important?

    Problems occur in all fields of work. That's why most job listings include problem-solving skills in their requirements and why interviewers often ask candidates to describe how they've fixed problems in the past. For those searching for a new job, being able to demonstrate strong problem-solving skills is key to having successful interviews.

    Problem-solving approaches help people resolve any problem efficiently and systematically, making them essential for productive employees. Employees who utilize problem-solving approaches are more likely to devise creative solutions that address the root of the problem so they can perform previously tricky tasks with greater ease in the future. Employees can then use the time they've saved to accomplish more during the workday.

    To ensure their businesses run smoothly, executives, meanwhile, make decisions regarding higher-order problems and sometimes, they provide guidance to employees who are encountering problems that impede their ability to fulfill their own responsibilities. Similarly, entrepreneurs must be able to troubleshoot problems with new products, services and business strategies to achieve or increase profitability.

    Related: How To Be Productive: A Complete Guide With Steps and Tips

    12 approaches to problem-solving

    The rational approach represents a basic formula for solving problems, but there are many other approaches you can experiment with to find what works best for you. Here are some of the approaches you can use:

    1. Rational

    One of the most common problem-solving approaches, the rational approach is a multi-step process that works well for a wide range of problems. Many other problem-solving techniques mirror or build off of its seven steps, so it may be helpful to begin with the rational approach before moving on to other techniques. Here are the seven steps of the rational approach:

    Define the problem.

    Identify possible causes.

    Brainstorm options to solve the problem.

    Select an option.

    Create an implementation plan.

    Execute the plan and monitor the results.

    Evaluate the solution.

    Read more: Effective Problem Solving Steps in the Workplace

    2. Collaborative

    This approach involves including multiple people in the problem-solving process. Brainstorming should include a diverse group of stakeholders: people who are affected by the problem and/or may be affected by any changes made in an attempt to solve it. Seek continuous feedback from these stakeholders as you monitor the implementation of your solution to make sure it works well for everyone.

    Read more: 8 Team-Building Activities for Improving Communication (With Tips)


    The creative approach mirrors the rational approach but places greater emphasis on the brainstorming phase. People using the creative approach utilize ideation techniques such as mind mapping, storyboards and analogies.

    3. Historical

    The historical approach is helpful when the problem you're facing has precedent within your field or industry. Researching how others have solved the problem can guide you as you develop your own solution.

    4. The Simplex Process

    The Simplex Process is an eight-step approach similar to the rational approach, but tailored for situations in which you are unsure of what the problem actually is. It begins with problem-finding and research, where users collect the information necessary for defining the problem. Users then move through idea-finding, evaluation and selection and planning. They then encourage their peers and stakeholders to take active roles in implementing their plan, to soften any resistance to change. Finally, users execute their plan and monitor the results.

    5. Issue-Based

    A five-step approach often employed in consulting firms, the issue-based approach is useful when helping another person solve a problem they're facing. The user first creates a proposal that defines the problem and inventories the client's expectations. Next, the user diagrams the smaller issues that comprise the problem, then uses this diagram to help them design a solution. The user then conducts extensive research and synthesizes their data into a revised solution. Finally, they present their materials to the client and demonstrate why their solution is effective.

    स्रोत : www.indeed.com

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