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    Quality Quiz

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    1. Which of these quality gurus developed a model of customer satisfaction?

    Which of these quality gurus developed a model of customer satisfaction? Imai

    Kano Ishikawa Juran *

    2. What does QFD stand for?

    What does QFD stand for? Quality Function Development

    Quality Focused Development

    Quality Focused Deployment

    Quality Function Deployment

    *

    3. In a normal distribution 68% of the data will occur within...

    In a normal distribution 68% of the data will occur within... Outside the bell-shaped curve

    +/- 1 standard deviation

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    5. A sequence of 3 operations has first pass yield (right first time) rates as follows: 93%, 87% and 92%.

    The first pass yield rate is:

    A sequence of 3 operations has first pass yield (right first time) rates as follows: 93%, 87% and 92%. The

    first pass yield rate is: 72%

    87% 74% 91%

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    The Quality Gurus and pioneers that led to Six Sigma

    The Quality Gurus and Pioneers that led to Six Sigma. Shewhart, Deming, Juran, Crosby, Ohno, Shingo, and others.

    Quality Gurus

    The following list contains a few of the well-known quality pioneers in no particular order of importance. There are many more that have made contributions, but these are the most likely to come up on a Six Sigma Certification exam.

    Contributions from these gurus make up the foundation of the Six Sigma methodology that was eventually formalized and coined by Bill Smith (1929-1993). Six Sigma is a registered trademark of Motorola®.

    Bill Smith had started working on his concepts and yield theory in the early 1980’s. He, and another engineer, Dr. Mikel Harry, collaborated on a new quality management system that recognized the end user performance of a product and the adjustments made at the manufacturing stage.

    Smith convinced Motorola® CEO Chairman Bob Galvin to apply these concepts and statistics to reduce variation. Motorola® developed Six Sigma as a key initiative in 1987 and won the Malcolm Baldridge Award in 1988. The concept drove significant profitability growth.

    Soon after, General Electric® and Allied Signal® adopted the initiative with CEO of GE, Jack Welch, being a wide-spoken strong advocate of the concept.

    Dr. Walter A. Shewhart (1891-1967)

    Shewhart is known as the Father of Statistical Quality Control. He's known for the PDCA cycle, related to the Shewhart cycle.

    He’s credited for the terms of assignable-cause and chance (special)-cause variation and introduced the control chart as a tool for distinguishing between the two.

    Shewhart laid the foundation for the use of Control Charts and statistical process control as a method to make improvements.

    Deming piggy-backed on Shewhart’s ideas and the two worked together focusing on productivity. Deming went on to promote Shewhart’s ideas throughout Japan. Deming advanced Shewhart’s scientific inference ideas and called it the Shewhart cycle.

    Dr. W. Edwards Deming (1900-1993)

    Deming believed that quality should be built into the product and cease dependence on inspection to provide quality. He concentrated on system improvement.

    Known for:

    14 Points for Management

    7 Deadly Diseases

    PDSA (slightly different than PDCA)

    Deming began to with Walter Shewhart of the Bell Telephone Laboratories in 1927. He was inspired by Shewhart’s work using control charts and SPC and saw that these could be applied to production and management. He expanded on the ideas of common and special causes of variation beyond manufacturing and this led to Deming’s theory of management.

    Deming worked from the Shewhart cycle and over time eventually developed the Plan-Do-Study-Act (PDSA) cycle, which has the idea of deductive and inductive learning built into the learning and improvement cycle.

    1984, the United States Navy eventually adopted the teachings of Deming and branded the effort "Total Quality Management (TQM)“. Six Sigma is sometimes referred to as TQM on steroids.

    Dr. Joseph M. Juran (1904-2008)

    Juran is often referred to as the "Father of Quality". Stated the anyone is a customer of the product if they are affected by it (not just a user or buyer).

    He called the desired change in performance a “breakthrough” when launching a significant quality improvement project. His quality management approach is based on three principles:

    1) Pareto principle - focus on the vital few rather than trivial many. The 80/20 principle where 80% of the effects come from 20% of the causes.

    2) Management theory - involves a change of thinking away from solely the quality of the product and more attention to the human dimension of quality management. This includes education and training for managers, understanding resistance to change and motivators.

    3) Three processes collectively called the Juran Trilogy®. They are quality planning (design stage), quality control (ongoing inspections to ensure process control) and quality improvement (including proactive adjustment of processes). Juran compares these in parallel to financial management processes.

    Dr. Genichi Taguchi (1924-2012)

    Taguchi met Walter Shewhart when he was a visiting professor at the Indian Statistical Institute. Awarded the Deming Application prize in 1960. Associated with the “signal-to-noise” ratio.

    Known for:

    Taguchi Methods - Quality and reliability built into the design stage, more important than process quality control.Taguchi Loss (aka Quality Loss Function) - traditional decision on good or bad depends whether or not it is within the specification range (between the LSL and USL). With this approach, the specification range is more important than the nominal (target) value. He pushed further to make the product as good as possible even if it is within specification.

    Taguchi specified three situations:

    Larger the better (such as the process yield);

    Smaller the better (such as injury rate, emissions, rejection rate)

    On-target, minimum-variation (such as part dimensions)

    Design of Experiments (DOE) – structured study of the factors that the team has determined are the key process input variables (KPIV's) that are the source of the variation or have an influence on the mean of the output.Robust Design – 3 stages to develop process/products that are not impacted by parameters outside the control of the designed/develop. 1) System design stage 2) Parameter Stage 3) Tolerance design stage.

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    Quiz – Quality Gurus

    In this quiz, we'll test your knowledge of some of the most famous and respected quality gurus. How much do you know about the works of quality gurus, such as

    QUIZ, TOP QUALITY GURUS AND CONTRIBUTIONS

    Quiz – Quality Gurus

    / Blog /

    Quiz – Quality Gurus

    In this quiz, we'll test your knowledge of some of the most famous and respected quality gurus. How much do you know about the works of quality gurus, such as Edwards Deming. Joseph Juran, Philip Crosby and others? Take this quiz to find out just how much you know about these well-known experts.

    Each time you take this quiz, 10 random questions are presented.

    1 2 3 4 5 6 7 8 9 10 Current Review Answered

    1. Question

    Which of these quality gurus introduced the concept of Control Charts?

    2. Question

    Which of the following quality gurus is associated with a list of 14 points?

    3. Question

    Which of these quality gurus introduced the concept of robust design?

    4. Question

    Which of the quality gurus is associated with the phrase "Do it right the first time"?

    5. Question

    Which of these quality gurus developed a model of customer satisfaction?

    6. Question

    Which of these quality gurus is associated with Fishbone Diagram?

    7. Question

    Which of these quality gurus is associated with the cost of nonconformance?

    8. Question

    Which of these quality gurus is associated with term "signal to noise ratio"?

    9. Question

    The term "Trilogy" is associated with which quality guru?

    10. Question

    Which of these quality gurus is associated with the phrase "Quality is Free"?

    02 Days : 09 Hours : 04 Minutes : 26 Seconds

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    Quiz, Top Quality Gurus and Contributions

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